13th Dec 2021

As we head into panto season we just want to remind you on our ‘requirements of entry’ in line with the new rules and the measures in place.

What will this mean for customers visiting us;

  • Since Friday (10 December, 9am) you are required to wear a mask when visiting the theatre (for a show or at the Box Office) unless you are exempt (for medical reasons or under 11yrs + of age).
  • You can now have your ticket sent to you digitally (via Email) – please ask about these services.
  • You will NOT need to show a COVID Passport (as we are a seated venue, unless guidance changes, and we will advise accordingly).
  • Our refund policy only applies to cancellation or postponement of a production.
  • We can move a booking to a different show or offer a credit note up to 24 hours before a performance is due to take place.

As we learn more about the Omicron variant, the prime minister says, the government will be guided by four key factors:

  • the efficacy of vaccines
  • the severity of Omicron
  • the speed of its spread
  • the rate of hospitalisations

These new ‘See It Safely‘ and ‘We’re Good To Go‘ Industry Standards set out that the Carnegie Theatre as a minimum meets UK Government and Public Health England Guidance on COVID-19, and theatre industry standards, we believe we have taken further measures to ensure you have the safest visit and that high visual guidance is in place for our visitors and employees.

As we are all aware (and have learned over the past 22-months) the Government may change the guidance ‘at any time’, the Carnegie Theatre is ready to adapt to these new measures as and when advised.

What we require of our Visitors

  • Firstly, and most importantly if you feel unwell before arriving complete an LFT (Lateral Flow Test). Employees also take part in regular LFT testing). Refunds will only be offered on evidence of a positive PCR Test.
  • We ask visitors to regularly use our sanitising stations on the entrances before entering the building, they are also provided at various points around the venue so you can top-up.
  • Following an update on Fri 10/12/21) it will be mandatory to wear a mask as protection for others throughout your visit (watching the production included).
  • We kindly ask for the comfort of all customers you consider social distancing where possible (excluding seating).
  • We will always insist on visitors observing any visual set out social distancing measures when in the venue.
  • We have set additional systems in place for all eventualities. The theatre will have a zero-tolerance policy in place for those not following any theatre/UK Government COVID requirements.
  • The Carnegie Theatre will follow all UK Government guidelines (as they are announced), we ask that you assist our employees who are always there to give you the best experience and attention.


You will already be aware that the UK Government has removed social distancing measures (19 Jul). This may change if the UK Government changes social distancing measures within theatre venues. Seats that are not available will be easily identifiable. We ask you not to move from your designated and allocated seating, small children should not be allowed to move around.

As of 19 July 2021, theatres were able to open at full capacity so you will be sitting next to people from other households.

Please note all our employees will wear masks unless medically exempt.

Box office / Ticket collection

Our box office is located to the left as you come through the café doors.

We advise customers to book online ‘in advance’ where possible and tickets to be sent to you digitally (via email). Tickets will be available online to book up to 2-hours before a show start time. Tickets will be sent to your email.

Bookings will only be permitted by providing full contact details for the UK Government ‘Track & Trace’. All details will be held securely in accordance with GDPR.

Collecting tickets – this can be done at the box office (in advance or on show evening).

Hand sanitiser stations

The Carnegie Theatre are continuing to provide hand sanitiser stations on all entrances and around the building for your convenience.

Onsite Food/beverage

The Carnegie Theatre will be operating a bar & café service for hot, cold drinks and snacks at most performances; however, some services may be limited, card/contactless payments are preferred over cash.

What should I bring?

Please keep your belongings to a minimum and with you at all times. This will assist with any bag checks (if requested), and the speed of getting customers into the building.

Please note we have no cloakroom facilities. A limited amount of space is available for buggies and wheelchairs (the Carnegie Theatre holds no responsibility)

Employee PPE (Personal Protective Equipment)

Our public-facing employees are all provided with quality assured PPE including visors, gloves, and masks individually. They have received training in ensuring your safety and theirs. If a member of staff kindly asks you to give them more space please oblige.

Accessibility / Young Children

For our visitors with access requirements please contact us so we can best assist you on your arrival. We understand that some of our procedures and new setup may be concerning for some, we want to make sure they/you have the best experience so will do the best we can to help and make the experience enjoyable for all. Please note children 11yrs+ WILL BE REQUIRED to wear a face mask.

UK Government Track and Trace system

During this time we will only make a ticket booking with full contact details provided for the purposes of ‘Track & Trace’. All details will be held securely in accordance with GDPR.