Archives: FAQs

My booking has been postponed due to Covid

14th Nov 2021

Don’t worry, we will be in touch as soon as
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How Do I Request A Refund?

8th May 2020

Our ticketing system has automatically processed most refund requests for
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Who is updating your website and social media pages?

9th Apr 2020

Our Trustees are taking care of the mandatory building checks
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I have lost the refund/exchange email. What do I do?

7th Apr 2020

Email us with your full name and reservation number (printed
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I have selected the refund option in your email but have not yet had a refund.

7th Apr 2020

Some transactions take several days however transactions over 180 days
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I have exchanged my ticket for the new date, how do I get my new ticket?

7th Apr 2020

Your new ticket will be available from the box office
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I do not have the exchange or refund email, what do I do?

7th Apr 2020

Sit tight and we will be in touch with you
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How do I exchange my ticket?

7th Apr 2020

We have sent out an email to those customers who
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When is the Box Office open?

7th Apr 2020

We are currently closed following government guidelines to protect our
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