Booking Info
Tickets can be booked in person and over the phone from the box office during opening hours Tuesday to Saturday 11:30am – 2pm. Our box office is closed Mondays, Sundays & Bank Holidays. You can also click here to immediately see what’s on and book online 24 hours a day 7 days a week.
Please note: Once purchased tickets cannot be exchanged or refunded unless the event is cancelled and we are unable to offer a substitute event. Full conditions of sale can be found here.
Booking Fee
All online bookings are subject to a single transaction fee of £2.50 per booking regardless of the amount of tickets purchased.
Where we provide ticketing services for other event organisers their arrangements may differ. No fee should be charged to you without being clear at the time of purchase.
Restoration Levy
The Carnegie is a Grade II listed building and as such we are continually maintaining and upgrading the building to enhance your enjoyment. We therefore add a £1.00 restoration fee to each booking. The restoration levy is ring-fenced and used to maintain and improve the venue to a high standard.
Postage
Tickets may be sent by second class post for a small charge of £1.50, except those booked seven days or fewer before the performance, which will be held for collection at our Box Office. Please specify if you wish for your tickets to be posted at the time of booking.
Disabled patrons
We welcome people with disabilities. Assistant Dogs are welcome and water can be provided. If you use a wheelchair it is vitally important that you inform the Box Office at time of booking as our licensing regulations only allow for a stated number of wheelchair users per event.
Babes in arms and young children
Certain theatre performances are not recommended for children under 2 years of age. Please give us a call if you are unsure before booking.
Toilets
A radar key operated toilet for customers with disabilities and baby-changing facilities are available in the café.
Hard of hearing
An induction loop system can be provided for certain events. Please inform the box office at time of booking to ensure that the service is available for you.
Seating at music events
At selected music events there may be restricted seating. If you would like a seat, please arrive early as seating will be allocated on a first come first served basis. Drinking will be allowed in the auditorium (plastic glasses only) during some performances.
Customer comments
If you have a comment about your visit we would love to hear from you. Questionnaires are available around the building. Please post your forms into the boxes provided or provide feedback via our contact us page. We really do read them all.
Getting to us
By Car: Exit M6 Junction 40 (Penrith) and travel westbound on A66 for 40 miles straight into Workington. At the end of the A66, turn left at the traffic lights onto Washington Street. Turn right at the next set of lights (Washington Central Hotel), straight over a mini-roundabout and take the next sharp right onto Murray Road, one of the town’s main shopping streets. At the end of Murray Road turn left onto Finkle Street. The Carnegie is now 150 yards on your left hand side. For Sat Nav users please note that our postcode is CA14 2BD.
The Carnegie does not operate its own car park. On-street parking is free after 6.00pm. A pay and display car park is situated to the rear on Vulcans Lane (1 min). For more information about parking please click here.
By Train: Workington Railway Station is a short 8 minute walk from the Carnegie. Northern Rail provides a regular service and joins Workington to the National Rail Network at Carlisle (50 mins) and Barrow (100 mins).
By Bus: Workington Bus Station is a short 3 minute walk from the Carnegie. National Express Coaches provide a direct link to the National Coach Network, and a frequent service into Workington from Carlisle and Penrith (railway station) is available. Local bus services provided by Stagecoach operate well into the evening.